ace FAQ — Betting, Slots and Payments

From cricket betting, slot jackpots, and VIP cashback to depositing via bKash and Nagad — find answers to the most frequently asked questions by ace users all in one place. Look up what you need and play with confidence.

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Cricket Betting

Answers to the most frequently asked questions about betting on BPL, the T20 World Cup, and international matches. Also visit the multi bet page at ace to learn more.

Yes, you can place bets at ace on the Bangladesh Premier League (BPL) as well as international T20, One Day, and Test matches. Before each match, various markets are available including match winner, toss winner, and run totals. Odds are updated after team announcements, so it is worth checking the page regularly.

The most widely used cricket markets at ace are: match winner, top batsman, highest wicket-taker, method of first wicket (bowled/caught/run out), over/under runs, and runs in the powerplay. In T20 matches, the odds on these markets tend to be relatively attractive.

An accumulator or multi bet combines multiple selections and multiplies all the odds together to calculate the total return. For example: if three selections have odds of 1.40, 1.70, and 1.80, the combined odds are 4.28, meaning a ৳100 bet returns ৳428 — but all three must win; if one loses, the entire bet is lost. Visit the ace multi bet page to learn more.

Yes, live in-play betting is available at ace. Odds change in real time during the match, so quick decisions are needed. Odds shift immediately when a batsman is in form or a wicket falls. In-play markets are especially active during Bangladesh Tigers matches.

In handicap betting, the weaker team is given a virtual run advantage to bring the odds for both teams closer together. For example: if a strong team is given a -15 run handicap, they must win by more than 15 runs for the bet to win. This makes betting on lopsided matches more of a thinking exercise.

Yes, ace offers betting on every match of the ICC T20 World Cup. Markets are open at every stage — tournament winner, group stage matches, and knockout matches. Extra markets are especially active for Bangladesh team matches.

Slots and Jackpots

All the answers you need about hundreds of slots including PG Soft, Pragmatic Play, and JILI. Head to the Slots page at ace to see the full game list.

In most slots, landing a set number of scatter symbols at the same time triggers a free spins round within the game itself — this is part of the game. You can also get extra balance through the ace Slot Festival bonus at ace and spin more. Free spin rules vary by game.

In a progressive jackpot, a small portion of each bet is added to a pool, and the pool keeps growing until someone wins. The jackpot is usually won through a special symbol combination or a bonus mini-game. The chance of winning the jackpot is much lower than winning on a regular pay line, so it is wise to play with your budget in mind.

Many slot studios include a demo or trial mode in their games, where you can learn the mechanics without real money. ace may offer the option to play demo directly from the game page; however, jackpots and bonus rounds are generally only active with real bets. New players are better off getting comfortable in demo mode first.

For a low budget, it is better to choose low-volatility slots — these give frequent small wins, so your balance does not run out quickly. High-RTP games such as Fortune Mouse (max RTP 96.96%) or Mahjong King (max RTP 97.20%) give you more playing time. The minimum deposit for slots is ৳300.

RTP (Return to Player) is the average percentage of total bets returned to players over the long term. For example: an RTP of 96% means an average of ৳96 is returned for every ৳100 bet. However, this is not a guarantee for a single session — it is simply a statistical average over millions of spins.

The minimum deposit at ace is ৳300 — applicable for any method: bKash, Nagad, Rocket, and Upay. You can start playing slots with a ৳300 deposit. To receive the ace Slot Festival bonus, you must deposit the same minimum of ৳300, and the bonus can be received once per day on any slot.

VIP Benefits

Learn the details of ace's five-tier VIP program. Full details of every tier are available on the ace VIP page.

There are five VIP levels at ace: Bronze, Silver, Gold, Platinum, and Diamond. The weekly cashback rate is different at each level — Bronze up to 0.2%, Silver 0.4%, Gold 0.6%, Platinum 0.8%, and Diamond up to 1.0% weekly cashback.

You can move up to a higher tier at ace through regular play and betting activity. The more actively you play — whether cricket betting, slots, or live casino — the sooner you get the chance to reach the next tier. The specific turnover thresholds can be seen on the ace account page.

Weekly cashback is given based on the net loss for that week (total amount lost minus total amount won). For example: a Gold member with a net loss of ৳20,000 in a week will receive ৳20,000 × 0.6% = ৳120 cashback. Cashback is credited directly to the account.

The Diamond tier offers up to 1.0% weekly cashback. In addition, Diamond members get priority support, access to special tournaments, and personalised offers — things not generally available at lower tiers.

ace VIP cashback is added directly to the account. The terms for withdrawing cashback are set out in detail in the ace terms and conditions. Read the terms and conditions to learn about ace VIP membership terms.

After opening an account at ace, the VIP program starts automatically at the Bronze level. No separate application is needed. If you keep playing regularly, you will have the opportunity to move up to higher tiers over time.

How to Deposit

Answers to all questions about deposits and withdrawals using bKash, Nagad, Rocket, and Upay. To log in to ace for the first time, go to the ace Login page.

Log in to your ace account, go to the deposit page, select Nagad as the payment method, and enter the amount — minimum ৳300. Send money to the number shown using the Nagad app or *167#. Once you confirm with the transaction number, the balance is usually added quickly.

Both deposits and withdrawals at ace are available via bKash, Nagad, Rocket, and Upay. Rocket is Dutch-Bangla Bank's mobile wallet. The minimum deposit for each method is ৳300 and the minimum withdrawal is ৳1,000.

Information about any additional processing charges for ace deposits is available on the account page and in the cashier section. Any transaction charges that bKash or Nagad may have are set by the mobile wallet operator — not by ace.

Withdrawals at ace are generally completed within 15 minutes to 2 hours — whether via bKash or any other method. If account verification is complete and there are no issues with the withdrawal request, the money arrives within that time. The minimum withdrawal amount is ৳1,000.

Yes, a 200% welcome bonus is available on the first deposit at ace, up to ৳20,000. For example: deposit ৳1,000 and the bonus is ৳2,000, giving a total balance of ৳3,000 — however, to withdraw the bonus you must wager ৳2,000 × 25 = ৳50,000.

You can make multiple deposits on the same day at ace, each with a minimum of ৳300. However, the ace Slot Festival bonus is available once per day and the ace weekly deposit gift once per week — you will not always receive a bonus with every deposit. Check the ace promotions page for bonus rules.

Still have questions?

ace's 24/7 live chat support team is ready to answer any of your questions in Bengali. See the support details below.

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Need help? Contact us directly

If you could not find the answer to your question on this FAQ page, the ace support team can help you directly. Support is available in both Bengali and English.

Live Chat

Live chat support 24 hours a day, 7 days a week. Find the chat widget at the bottom right of any ace page and get an instant response.

Email Support

For complex issues or detailed questions, contact us by email: [email protected] — you will receive a reply even if you write in Bengali.

Responsible Gaming

To learn about play limits, self-exclusion, or any other protection measures, visit the Responsible Gaming page. ace is for ages 21+.