ace FAQ — Betting, Slots and Payments
From cricket betting, slot jackpots, and VIP cashback to depositing via bKash and Nagad — find answers to the most frequently asked questions by ace users all in one place. Look up what you need and play with confidence.
Table of Contents
Cricket Betting
Answers to the most frequently asked questions about betting on BPL, the T20 World Cup, and international matches. Also visit the multi bet page at ace to learn more.
Slots and Jackpots
All the answers you need about hundreds of slots including PG Soft, Pragmatic Play, and JILI. Head to the Slots page at ace to see the full game list.
VIP Benefits
Learn the details of ace's five-tier VIP program. Full details of every tier are available on the ace VIP page.
How to Deposit
Answers to all questions about deposits and withdrawals using bKash, Nagad, Rocket, and Upay. To log in to ace for the first time, go to the ace Login page.
Still have questions?
ace's 24/7 live chat support team is ready to answer any of your questions in Bengali. See the support details below.
Visit ace CasinoNeed help? Contact us directly
If you could not find the answer to your question on this FAQ page, the ace support team can help you directly. Support is available in both Bengali and English.
Live Chat
Live chat support 24 hours a day, 7 days a week. Find the chat widget at the bottom right of any ace page and get an instant response.
Email Support
For complex issues or detailed questions, contact us by email: [email protected] — you will receive a reply even if you write in Bengali.
Responsible Gaming
To learn about play limits, self-exclusion, or any other protection measures, visit the Responsible Gaming page. ace is for ages 21+.