ace's Privacy Policy

This privacy policy applies to all users of the ace casino platform. When you create an account on ace, make a deposit, or use any of our services, you are considered to have accepted the terms of this policy. When reading ace's Terms and Conditions, it is important to keep this privacy policy in mind as well, since both documents are in effect together.

We believe every user's personal information is their own. ace uses that information only to operate the service — it is never sold to any third party.

1 Data Collection

ace collects user information in several ways. The information described below is necessary for the smooth operation of ace's services:

1.1 Information You Provide Directly

The information you provide when registering an account is collected:

• Full name
• Date of birth (for age verification)
• Email address
• Mobile number
• Password (stored in encrypted form)
• bKash, Nagad, Rocket, or Upay transaction numbers (for payment verification)

1.2 Automatically Collected Information

When you access ace, the following information may be collected automatically:

• IP address and device identifiers
• Browser type and operating system
• Site access time and session data
• Information collected through cookies and similar tracking technologies
• Gaming activity, bet history, and transaction records

1.3 Information from Third Parties

In some cases, ace may verify information with trusted third parties for the purpose of identity verification or fraud prevention. However, your information is never sold to any third party.

2 Purpose of Data Use

ace uses collected information for the following purposes:

• Creating and managing accounts
• Processing transactions — completing deposits and withdrawals
• Verifying identity and confirming age (minimum 21 years)
• Preventing fraud and money laundering
• Providing customer support — assistance via live chat and email
• Improving service quality and resolving technical issues
• Sending bonus and promotional offers where applicable
• Monitoring responsible gaming policy

ace is committed to responsible play. You can manage your gaming habits by following our Responsible Gaming guidelines, and your information is used safely for that purpose.

3 Data Storage and Security

3.1 Retention Period

ace retains your information for as long as your account is active. Even after an account is closed, certain information — particularly financial transaction records — may be kept for a defined period as required by legal obligations.

3.2 Technical Security

ace takes the following measures to protect user information:

• Securing data transmission through SSL encryption
• Never storing passwords in plain text — always kept in hashed form
• Conducting regular security audits
• Access control — only authorised staff can access sensitive information
• Strengthening login security through OTP verification

4 Data Disclosure and Sharing

ace does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

4.1 Service Provider Partners

Selected technology companies that provide payment processing, technical infrastructure, and gaming software have limited access to information. These companies are bound by strict confidentiality agreements with ace.

4.2 Legal Obligations

ace may be required to disclose necessary information upon a court order or a valid request from a law enforcement authority.

4.3 Fraud Prevention

If evidence of fraud occurring simultaneously across multiple platforms is found, information may be shared with the relevant organisations. This is done solely to protect the interests of all users.

5 Cookie Policy

ace's website uses cookies and similar technologies. Cookies are small data files stored in your browser that help improve the service.

5.1 Use of Cookies

• Essential cookies: Maintaining login sessions and ensuring security
• Functional cookies: Remembering your preferred language and settings
• Analytical cookies: Understanding and improving site usage

You can disable cookies from your browser settings, though doing so may limit some features of the site.

6 User Rights

Every user registered with ace has the following rights:

• Right to access: If you want to know what information ace holds about you, the support team will inform you.
• Right to correction: You can request that incorrect or outdated information be updated.
• Right to deletion: When closing your account, you can request deletion of information that falls outside legal obligations.
• Right to restrict processing: You can request that use of your information for specific purposes be paused.
• Right to data portability: You will have the option to download your own data.

To exercise these rights or for any questions, contact ace's 24/7 live chat or email. To learn more about us, visit our About Us page.

7 Third-Party Links and Services

ace's platform may have connections to payment services such as bKash, Nagad, Rocket, and Upay. These services have their own privacy policies. ace is not responsible for those policies, so it is advisable to read the relevant service's policy before making a transaction.

ace's gaming content uses software from various game providers including Pragmatic Play, PG Soft, JILI, and Evolution. Strict agreements apply to any data sharing between ace and these companies.

8 Protection of Minors

The minimum age to use ace's services is 21 years. We have no interest in collecting information from minors and work consciously to prevent it.

• Age is verified at the time of registration
• If a user is found to be a minor, the account is closed immediately
• All associated information is permanently deleted

If a parent or guardian suspects that a minor has an ace account, please contact our support team immediately.

9 Policy Changes

ace reserves the right to revise this privacy policy when necessary. If significant changes are made, registered users will be notified by email or through a notice on the platform.

Continued use of ace after any changes will be taken as acceptance of the updated policy. It is therefore recommended that you review this page from time to time.

If you have any questions or confusion, you can find answers on our FAQ page or speak directly with the support team.

10 Contact

For any questions, requests, or complaints regarding the privacy policy, please contact the ace support team:

• 24/7 Live Chat — directly on the platform
• Email: [email protected]

The support team provides service in both Bengali and English.